Category: Messaging

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Jacaranda Health, a Kenya-based nonprofit organization, is on a mission to end preventable maternal and newborn deaths by deploying low-cost, sustainable solutions that improve the quality of care in government health systems. Jacaranda Health, a recipient of the 2021 AWS IMAGINE Grant award, uses AWS to power a health platform that uses artificial intelligence (AI) to connect mothers with timely information about pregnancy care, as well as potentially lifesaving advice and referrals to care facilities when it matters most.

Many nonprofits and other tax-exempt organizations need to make sure their tax status is correct across their Amazon Web Services (AWS) accounts. A new tax analyzer solution automatically detects the tax status of all AWS accounts across an organization. In this blog post, discover how this simple solution identifies which AWS accounts across an organization are paying sales tax, and learn how this solution can quickly remediate tax status by opening an AWS support case automatically.

Electronic notifications of patient events are a vital mechanism for care providers to improve care coordination and promote appropriate follow-up care in a timely manner. This post shows how a combination of Amazon Web Services (AWS) technologies, like AWS Lambda, Amazon Comprehend Medical, and AWS Fargate, can effectively manage and deliver actionable data to help healthcare customers deliver electronic notifications in a secure and efficient way.

To support Singapore’s national vaccination program, the Integrated Health Information Systems (IHiS) needed the capability to scale its systems to sustain significantly higher loads at very short notice. In addition, its teams needed to be able to develop and implement new features at speed to address evolving vaccination policies and changing, on-the-ground requirements. The agency turned to Amazon Web Services (AWS).

As organizations mature in their cybersecurity capabilities, they are looking to try and leverage automation to reduce the operational burden of alerting, detecting, and responding to threats. This blog post walks through how to combine findings from disparate security systems into a single operational view to help analysts identify, respond, and remediate existing threats while maintaining a dynamic response platform that scales with their environment.

While several public sector organizations launched new digital services during the pandemic, many still struggle with providing a high quality and equitable customer experience. To reduce the risk of a digital service not being received, or only being used by a limited portion of the intended population, government leaders should ask three customer experience questions before deploying new services — and consider how the cloud can help shape the answers.

Since 2003, the US federal government has made approximately $1.7 trillion in improper payments, with an estimated $206 billion made in FY 2020 alone. Improper payments are now anticipated to increase proportionally to new levels of federal spending. How can agencies fight improper payments at this scale? And what tools can agencies use to address fraud, erroneous data submission and other causes of this problem? Agencies can use AWS to solve the multi-sided issues of payment integrity.

With Amazon Connect, nonprofits are able to build a robust, scalable omnichannel cloud contact center to provide reliable, secure, and cost-effective services to their community, all without needing to provision any underlying infrastructure. In this blog, learn how to leverage AWS CloudFormation templates to quickly and simply set up Amazon Connect.