AWS Public Sector Blog
Category: Analytics
Improving customer experience for the public sector using AWS services
Citizens are increasingly expecting government to provide modern digital experiences for conducting online transactions. Market research tells us 63 percent of consumers see personalization as the standard level of service. This post offers various architectural patterns for improving customer experience for the public sector for a wide range of use cases. The aim of the post is to help public sector organizations create customer experience solutions on the Amazon Web Services (AWS) Cloud using AWS artificial intelligence (AI) services and AWS purpose-built data analytics services.
Reimagining customer experience with AI-powered conversational service discovery
In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.
Building compliant healthcare solutions using Landing Zone Accelerator
In this post, we explore the complexities of data privacy and controls on Amazon Web Services (AWS), examine how creating a landing zone within which to contain such data is important, and highlight the differences between creating a landing zone from scratch compared with using the AWS Landing Zone Accelerator (LZA) for Healthcare. To aid explanation, we use a simple healthcare workload as an example. We also explain how LZA for Healthcare codifies HIPAA controls and AWS Security Best Practices to accelerate the creation of an environment to run protective health information workloads in AWS.
Univ. of Pittsburgh Athletics use AWS to unlock data insights for every step of the fan journey
The University of Pittsburgh Athletics Department wanted to know more about its fans, so it looked for an innovative solution and turned to Amazon Web Services (AWS). By focusing on fan behavior and seeking out trends in ticket sales, the department hoped to answer questions surrounding team loyalty and how they could stay competitive. This post provides an overview of the powerful solution Pitt Athletics built to engage with and sell to its fanbase.
Building NHM London’s Planetary Knowledge Base with Amazon Neptune and the Registry of Open Data on AWS
The Natural History Museum in London is a world-class visitor attraction and a leading science research center. NHM and Amazon Web Services (AWS) have worked together to transform and accelerate scientific research by bringing together a broad range of UK biodiversity and environmental data types in one place for the first time. In this post, the first in a two-part series, we provide an overview of the NHM-AWS project and the potential research benefits.
Use Amazon SageMaker to perform data analytics in AWS GovCloud (US) Regions
Amazon SageMaker is a fully managed machine learning (ML) service that provides various capabilities, including Jupyter Notebook instances. While RStudio, a popular integrated development environment (IDE) for R, is available as a managed service in Amazon Web Services (AWS) commercial Regions, it’s currently not offered in AWS GovCloud (US) Regions. Read this post, however, to learn how you can use SageMaker notebook instances with the R kernel to perform data analytics tasks in AWS GovCloud (US) Regions.
Use modular architecture for flexible and extensible RAG-based generative AI solutions
In this post, we cover an Amazon Web Services (AWS) Cloud infrastructure with a modular architecture that enables you to explore and take advantage of the benefits from different Retrieval-Augmented Generation (RAG)-based generative AI resources in a flexible way. This solution provides several benefits, along with faster time-to-market and shorter development cycles.
Use Landing Zone Accelerator on AWS customizations to deploy Cloud Intelligence Dashboards
In this post, you will learn how to deploy Amazon Web Services (AWS) Cloud Intelligence Dashboards (CID) using the Landing Zone Accelerator on AWS (LZA) solution. In doing so, you will learn how to customize your LZA deployment using the customizations-config.yaml file. By utilizing the LZA and CID together, you can streamline the deployment process, ensure compliance with best practices, and gain valuable insights into your cloud environment, ultimately leading to improved operational efficiency, enhanced security, and better-informed decision-making.
Track application resiliency in public sector organizations using AWS Resilience Hub
The Amazon Web Services (AWS) Resilience Hub provides you with a single place to define your resilience goals, assess your resilience posture against those goals, and implement recommendations for improvement. In this post, we discuss how we can track the resiliency of software applications and infrastructure using AWS Resilience Hub to provide “always available” services and monitor changes to the application availability.
AWS Partner Kokomo24/7 transforms Los Angeles Unified School District’s health data system in one year
Kokomo24/7 is a health and safety software education technology (EdTech) platform committed to creating safer schools and communities. Kokomo used Amazon Web Services (AWS) database and analytics tools to create a health-tracking platform that allowed the Los Angeles Unified School District (LAUSD), the second-largest school district in the US, to cut its costs by 50 percent while improving flexibility and response times.