Category: Generative AI

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivity—not just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand.

Healthcare organizations face a significant challenge in making sense of the vast amounts of unstructured medical data trapped in patient records, lab results, and clinical guidelines. Approximately 97 percent of the 50 petabytes (PB) of healthcare data generated annually goes unused. This untapped resource could hold the key to improving patient care and saving valuable clinician time. Read this post learn how we built an innovative solution on Amazon Web Services (AWS) generative artificial intelligence (AI) capabilities that lets clinicians unlock this data treasure trove.

Ash Thankey, director of national security sales at Amazon Web Services (AWS) Worldwide Public Sector (WWPS), is an empathetic and energizing trailblazer who has built a career embedded in diversity of thought and problem solving, with customer obsession at the forefront. If there is anyone who knows how to consider multiple viewpoints to make informed decisions that directly assist in mission outcomes, it’s Ash. Learn more as you watch the 10th episode of the AWS Behind the Cloud vodcast.

In this post, we showcase a Retrieval-Augmented Generation (RAG) application that can search and query across multiple Indian languages using the Cohere Embed – Multilingual model and Anthropic Claude 3 on Amazon Bedrock. This post focuses on Indian languages, but you can use the approach with other languages that are supported by the large language model.

During AWS re:Invent 2024, an Innovation Session presented by Worldwide Public Sector Vice President Dave Levy illustrated how AWS empowers customers to innovate and tackle critical challenges faster and more efficiently using cloud technology and generative artificial intelligence (AI). Take a few minutes to read this post and learn more about the transformative initiatives, inspiring customer stories, and technological developments that help AWS public sector customers improve life on Earth.

The year 2024 was filled with both excitement and thoughtful consideration in the nonprofit sector as the world seeks to understand and apply transformative cloud technologies such as generative artificial intelligence (AI) to enhance impact and increase productivity. Amazon Web Services (AWS) is privileged to work alongside organizations in the social sector who are using these tools for the benefit of people and our planet, and who are leading conversations about how to do it responsibly. We’re proud to announce that many of those organizations are AWS IMAGINE Grant winners, representing our largest cohort of recipients to date.

At Amazon Web Services (AWS), we are committed to empowering our partners to accelerate their cloud innovation journeys. Our AWS Partner Transformation Program (PTP) is an important part of this commitment, offering comprehensive assessment, training, and enablement to help our public sector partners build successful and profitable AWS-based businesses.

Amazon Web Services (AWS) offers a variety of options for building chat-based assistants with generative artificial intelligence (AI) capabilities. The goal of this post is to present in simple words some of these options and what to keep in mind to decide which to use and how to get started.

Studies indicate hackathons improve individual and organizational productivity, strengthen company culture, increase collaboration, and accelerate learning. Amazon Web Services (AWS) is a natural complement to these events, because the utility model reduces the cost of experimentation, accelerating progress. AWS frequently partners with customers on hackathons, and this post details a recent engagement with INRIX, Inc., which provides innovative services to organizations operating in the automotive and transportation sectors, offering real-time parking and traffic information and solutions for road safety.

Government procurement professionals are tasked with balancing the need for innovation while adhering to strict regulations. The rise of artificial intelligence (AI) and emerging technologies, such as generative AI, presents both opportunities and challenges in this delicate equilibrium. This post provides guidance on how procurement can play a pivotal role in enabling the responsible use of AI within the public sector.