Category: Best Practices

The Amazon Web Services (AWS) commitment to safe, transparent, and responsible artificial intelligence (AI)—including generative AI—is reflected in our endorsement of the White House Voluntary AI Commitments, our participation in the UK AI Safety Summit, and our dedication to providing customers with features that address specific challenges in this space. In this post, we explore how AWS can help agencies address the governance requirements outlined in the Office of Management and Budget (OMB) memo M-2410 as public sector entities look to build internal capacity for AI.

Governments encourage public sector organizations, businesses, and citizens to embrace digital technologies and practices through a range of incentives. These incentives standardize processes and motivate behaviors that achieve the objectives of these initiatives in a way that can be sustained over time. This post, written by an Amazon Web Services (AWS) government transformation advisor, highlights 10 ways that governments use incentives to accelerate successful digital transformation. 

In March 2021, Amazon Web Services (AWS) launched the Think Big for Small Business (TBSB) Program, which provides partners with access to financial incentives and additional visibility with customers and the AWS team. Since the program launched, it has supported 1,000-plus partners from 73 countries across the globe. In this post, we explore the pivotal role that the TBSB program plays in accelerating the growth of small business partners that serve public sector customers.

Generative artificial intelligence (AI) is revolutionizing public agencies by streamlining services and providing valuable insights from large datasets. However, adding generative AI to your agency is not a simple process. SMX, an Amazon Web Services (AWS) Premier Tier Services Partner, helped one nonprofit agency build a robust architecture in the AWS Cloud that provided them the foundation for building and implementing generative AI tools. In this guest post, experts from SMX explain five best practices they used to help this agency prepare for generative AI.

In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.

K12 leaders need tangible solutions and tactics for improving their school’s or district’s cyber-resilience in the coming school year, and Amazon Web Services (AWS) is committed to supporting schools and districts as they enhance the cybersecurity of their networks. Recently, AWS joined the White House, the Department of Homeland Security, and the Department of Education—among other leaders in the government and education community—to commit to improving the cybersecurity resilience of K12 education. As part of this commitment, AWS created the K12 Cyber Grant Program, offering up to $20 million in AWS Promotional Credits to both new and existing K12 customers.

The Amazon Web Services (AWS) Cloud Maturity Assessment (CMA) uses the AWS Cloud Adoption Framework (AWS CAF) to assess the maturity of your cloud adoption, and provide prescriptive guidance on prioritized next steps. By replacing guesswork with data-driven analysis, you will get a blueprint to prioritize, build, and mature your cloud capabilities. Read this post to learn more.

It should be simple to build digital platforms that offer people reliable, clear ways to access government services such as healthcare, business registration, and welfare payments. Cloud technology makes it possible for every service to be simple, reliable, scalable, adaptable, and secure. Public sector agencies need to be able to access the cloud, and they do so through public procurement processes. Procurement’s role in supporting modern, digital services for governments is the subject of a report from the Open Data Institute (ODI) and Open Contracting Partnership (OCP).

The European Health Data Space (EHDS) will establish a common framework and infrastructure for the use of health data for research, innovation, policy-making, and regulatory activities in the European Union (EU). It will also create common standards and practices enabling EU citizens to better access, control, and share their electronic personal health data. Read this post to learn why Amazon Web Services (AWS) welcomes the EHDS as an important step towards unleashing the vast potential of health data to benefit citizens across Europe and beyond.

For public safety agencies, secure collaboration and situational awareness are essential to preparedness and response. First responders need secure, uninterrupted communication to help them get oriented quickly and support complex coordination efforts. This post highlights how Amazon Web Services (AWS) secure communication service AWS Wickr integrates with the Android Team Awareness Kit (ATAK) to enhance the efficiency of emergency response with a user-friendly, map-based solution that expands the common operating picture and strengthens cross-team collaboration.